Returns Policy

Withdrawal from the Purchase Contract

• The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Contract:
  • delivery of goods whose price depends on financial market fluctuations independent of the will of the seller and which may occur during the withdrawal period,
  • the delivery of goods which have been adapted to the wishes of the buyer or for the buyer's person
  • the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
  • the delivery of goods in sealed packaging which have been removed from the packaging by the buyer and cannot be returned for hygienic reasons,
  • the delivery of an audio or visual recording or a computer program if the original packaging has been damaged,
  • the supply of digital content, unless it was supplied on a tangible medium and was supplied with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right of withdrawal.
• If this is not the case referred to in Article 1 or in any other case in which the purchase contract cannot be withdrawn from, the Buyer shall have the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods in accordance with Section 1829(1) of the Civil Code, provided that if the subject of the purchase contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of the goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence.
• For withdrawal from the purchase contract, the buyer may use the sample form provided by the seller, which is an annex to the terms and conditions. The Buyer may send the withdrawal from the Purchase Agreement directly to the email address info@tymoty.com. The provisions of Article 11 of these Terms and Conditions shall apply to the delivery of the withdrawal. The trader shall confirm its receipt to the consumer without undue delay in text form.
• In the event of withdrawal from the purchase contract pursuant to Article 2 of the Terms and Conditions, the purchase contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days of the withdrawal from the contract. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned due to their nature by normal postal means.
• In the event of withdrawal from the Contract pursuant to Article 2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the Contract in the same manner as the Seller received them from the Buyer. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.
• The Seller is entitled to unilaterally set off the claim for payment for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
• The seller is entitled to withdraw from the contract at any time until the goods have been accepted by the buyer. In such case, the Seller shall refund the purchase price to the Buyer without undue delay, without any delay, by cash to the account designated by the Buyer.
• If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the purchase contract, the gift contract with respect to such gift shall cease to be effective and the Buyer shall be obliged to return the gift together with the goods to the Seller.